Easebuzz
Easebuzz is an Indian-based, RBI-authorized payment aggregator serving startups, SMEs and large enterprises. It operates out of Pune and offers a full-stack solution combining payment gateway, payouts, invoicing, split payments, recurring billing and more.
Built on secure infrastructure, the platform supports numerous payment methods—including UPI, credit/debit cards, wallets, EMI, net banking—and provides real-time dashboards, APIs and mobile/web SDKs for seamless integration.
Its strength lies in cost-efficiency: transactions are charged at a competitive ~1.5% rate, typically lower than alternative providers in India. Authorized under RBI with NPCI compliance, Easebuzz processes transactions in PCI-DSS certified environments. Skill development opportunities within the company are frequently highlighted in employee reviews. Many employees rate their salary and benefits as fair, but some concerns exist among employees regarding compensation and job stability.
| Characteristic | Details |
|---|---|
| Regions | India |
| Getting started | KYC + business documentation |
| Setup Fee | Yes (per merchant agreement) |
| Annual fee | None often |
| Commission per transaction | ~1.5% |
| Payment methods accepted | UPI, cards, wallets, EMI, net banking |
| Fraud & Risk management | Chargeback team, tokenization, grievance process |
| Accepted Currencies | INR |
| Set up type | API + SDK integration or SaaS dashboard |
| Onboarding & Approvals time | Hours to days (KYC dependent) |
| Recurring Billing | Supported (UPI AutoPay, subscriptions) |
| Charges on Refunds | Not specified |
| SDK Stacks | Web, mobile SDKs (Android/iOS) |
| Settlement time | T+1 to T+3 business days |
| Payouts support | UPI, IMPS, NEFT, RTGS |
| Split payments | Supported |
| RegionsIndia | |
| Getting startedKYC + business documentation | |
| Setup FeeYes (per merchant agreement) | |
| Annual feeNone often | |
| Commission per transaction~1.5% | |
| Payment methods acceptedUPI, cards, wallets, EMI, net banking | |
| Fraud & Risk managementChargeback team, tokenization, grievance process | |
| Accepted CurrenciesINR | |
| Set up typeAPI + SDK integration or SaaS dashboard | |
| Onboarding & Approvals timeHours to days (KYC dependent) | |
| Recurring BillingSupported (UPI AutoPay, subscriptions) | |
| Charges on RefundsNot specified | |
| SDK StacksWeb, mobile SDKs (Android/iOS) | |
| Settlement timeT+1 to T+3 business days | |
| Payouts supportUPI, IMPS, NEFT, RTGS | |
| Split paymentsSupported |
Pros
- Low commission (~1.5%)
- Broad payment method support including UPI AutoPay
- Developer-friendly with API and SDK options
- Real‑time dashboard and reconciliation tools
- RBI/NPCI‑approved aggregator with compliance
Cons
- Onboarding delays and declined onboarding reported by users
- Settlement may take up to T+3 on banking holidays
- Lack of transparent refund charge details
- Limited international currency support (INR only)
Employees Say: Pros & Cons Based on Verified Easebuzz Reviews
Easebuzz offers a unified financial solution combining payment collection, payouts, subscriptions and invoicing—ideal for businesses looking to reduce vendor complexity. Based in Pune, the company promotes active skill development and team collaboration. According to reviews on AmbitionBox, employees say that flexible timing improves work satisfaction, although ratings vary by department.
Company culture is often praised, but some reviews specifically about work culture cite issues like partiality and time-consuming approval processes. Promotions and upskilling opportunities exist, though not always evenly distributed. While many believe Easebuzz is the right company to take a challenge, others suggest the review is inappropriate or may be biased. Reading the reviews can help know if Easebuzz is the right company for you.
Workplace Insights: How Flexible Timing Impacts Business Efficiency
First, create a merchant account and complete the KYC and business documentation as required under RBI regulations. Once onboarding is approved, obtain API credentials or set up via dashboard. Integration supports mobile/web SDKs or REST APIs. Configure payment flows (one-time, recurring, split etc.) and connect desired payout methods.
Use the dashboard to monitor transactions, settlements, chargebacks and refunds. Customer support and grievance teams help resolve issues within 24 hours with escalation pathways in place. Automated alerts and documentation audit trails ensure compliance and transparency. Flexible timing is a highlight in reviews specifically about work, contributing to work-life balance on AmbitionBox.
Easebuzz Rating Breakdown: What Real Users and Businesses Think
Easebuzz holds the highest rating in areas like product innovation and payout reliability. However, the overall rating reflects a mix of satisfaction and areas for improvement. Easebuzz reviews submitted by Easebuzz employees often highlight flexible timing and skill development, while concerns about toxic culture or unethical behavior are rare but present.
Easebuzz is rated 2.9 out of 5 in some categories. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles. Among employees regarding compensation and benefits, the balance is rated the lowest amongst all factors. Employees rate job security moderately and promotions are reported as steady, though selective.
Account Fees & Commission: What Business Development Managers Need to Know
Easebuzz typically doesn't charge an annual fee; setup fees vary per merchant. There are no charges withheld on settlements, and many clients report zero maintenance overhead beyond transaction commissions. Refund or chargeback fees are not prominently disclosed, so merchants should clarify during onboarding.
This gateway best fits Indian businesses: SaaS, marketplaces, education, real estate, ecommerce, utility providers or services requiring recurring billing. It also supports physical clients via webstore and ePOS integrations. Its payout suite is well suited for enterprises managing vendors or users. Business development managers see long-term value in the pricing flexibility and custom onboarding.
Suitable Business Types: From Senior Product Manager to Retail Clients
Easebuzz suits Indian SMEs, startups and enterprises across verticals such as SaaS, education, real estate, packaging and marketplaces. It's especially optimal for brands needing recurring billing, split payouts or integrated invoices and vendor management. Roles like senior product manager or business intelligence specialist benefit from the platform's structured APIs and analytics.
It also supports brick-and-mortar retailers with digital onboarding and scalable workflows. Easebuzz in Pune continues to expand its engineering and data teams, seeking candidates for senior data engineer and product roles. Skill development is actively promoted within these departments. Flexible timing and support for aligning roles with skills and interests help increase overall satisfaction.
Work from Office or Hybrid: How Easebuzz Handles Modern Work Culture
Easebuzz has a hybrid setup with optional work from office policies depending on department and role. Pune remains its HQ, with most engineering, business development, and analytics teams working on-site or hybrid. The company encourages internal mobility and learning, which is supported through structured onboarding and peer-led upskilling.
Training programs focus on digital infrastructure, product design and compliance. Employees on AmbitionBox mention the company policy etc. as fair, though working hours can be demanding at times. Several reviews found show satisfaction with flexible timing and team communication.
Easebuzz Reviews Found Online: Summary of Verified Ratings and Comments
Publicly available ratings place Easebuzz between 4.0 and 4.3 stars on average, based on over 250 reviews submitted across platforms like G2, Trustpilot and TechJockey. Verified user insights cover areas like payout speed, service quality, and ease of integration.
The platform’s Pune office has received particular attention in employee reviews for its collaborative environment and skill development programs. HR transparency, defined salary bands, and a supportive learning culture contribute to sustained positive momentum in employee ratings.
FAQ
How long does it take to get settled with Easebuzz payments?
Settlement typically follows a T+1 to T+3 schedule, where “T” is the transaction date. While many merchants receive funds within one business day, delays may occur around weekends or bank holidays. Instant settlement options are possible depending on volume and contractual setup, though generally settlement completes within a few business days.
Are there any known security incidents or breaches at Easebuzz?
No publicly documented data breaches or fund theft incidents have surfaced. Easebuzz complies with PCI‑DSS, uses encryption and tokenization protocols, and follows RBI and NPCI standards to secure data. Their automated grievance process and operations teams address disputes and suspicious activity within 24 hours.
What support channels are available for dispute resolution?
Merchants can reach support via email, chatbot, WhatsApp, phone or IVR. Each complaint gets a ticket in their CRM (Salesforce) and has strict resolution timelines—including 24-hour response SLAs and escalation tiers across support, fraud, chargeback or legal teams.
Can Easebuzz support recurring billing and subscription payments?
Yes—Easebuzz provides UPI AutoPay and subscription billing features, enabling businesses to automate monthly or periodic collections. They also support split payments and workflow automation for marketplaces or subscription-based services.
Which business types fit best with Easebuzz?
Easebuzz suits Indian SMEs, startups and enterprises across verticals such as SaaS, education, real‑estate, packaging and marketplaces. It's especially optimal for brands needing recurring billing, split payouts or integrated invoices and vendor management.
