OXXO

Oxxo is one of the most popular payment systems in Mexico, bridging the gap between paying by cash and buying online. Using it, clients are able to purchase online and settle the bill subsequently in cash in any of Oxxo convenience stores, which is one of the largest chains in the country.

Used widely across Mexico, Oxxo provides a secure way for bank account and credit card-free consumers to access e-commerce. Once checkout is complete when the customer has selected Oxxo, customers are presented with a cash-payable payment voucher redeemable at any Oxxo location. When the payment confirmation has been accepted, the merchant will ship the order.

Oxxo has developed into a key part of Latin America's digital economy by allowing online payments through cash payment — emerging as a more favored means of payment among the cash-preferred Mexican population.

CharacteristicDetails
RegionsMexico
Getting startedEasy API integration
Commission per transactionAround 3.95% (via PayU, Adyen)
Payment methods acceptedCash payments
Fraud & Risk managementLow risk of fraud, no chargebacks
Accepted CurrenciesMexican Peso (MXN)
Set up typeAPI
Onboarding & Approvals timeFast
SDK StacksAvailable via Adyen, Stripe
Settlement time1-2 business days (depends on provider)
RegionsMexico
Getting startedEasy API integration
Commission per transactionAround 3.95% (via PayU, Adyen)
Payment methods acceptedCash payments
Fraud & Risk managementLow risk of fraud, no chargebacks
Accepted CurrenciesMexican Peso (MXN)
Set up typeAPI
Onboarding & Approvals timeFast
SDK StacksAvailable via Adyen, Stripe
Settlement time1-2 business days (depends on provider)

Pros

  • Enables customers to make payments online using cash without having a bank account or credit card
  • Available at thousands of Oxxo convenience store locations across Mexico
  • Reduces fraud risk through cash transactions

Cons

  • Payment confirmation can take 24-48 hours, therefore holding up order processing
  • Only functional in Mexico, hence limiting use by foreign merchants
  • Requires customers to visit a physical Oxxo store to complete payment

Benefits Of Using

Oxxo is another widely  trusted cash form of payment in Mexico that enables non-banked consumers and those without a credit card to shop online. It is widely  utilized by the unbanked community, giving them access to online shopping since they can generate a barcode at checkout that they can print or show on their phone in any Oxxo store and pay with cash.

The service is easy to use, without the requirement of technical expertise, and significantly enhances conversion rates for companies selling to Mexican consumers. Oxxo is entirely PCI-compliant, with all the information of customers processed through secure and standardized processes. The method is backed by many top platforms and payment gateways, making it very integrable into online stores.

How To Use Oxxo

  1. Choose Oxxo as a payment method upon checkout in a participating online store
  2. A barcode-bearing voucher with payment instructions will be generated
  3. Print or save the voucher shown upon order confirmation
  4. Visit a nearby Oxxo outlet in Mexico
  5. Present the barcode on the counter and settle using cash
  6. Wait for transaction confirmation (on average within 1-2 business days)

Oxxo's off-line payment service offers a frictionless channel by which unbanked Mexican customers are able to pay for on-line purchases with cash. With over 20,000 outlets, the solution provides access and trust, especially among those without bank accounts or credit cards.

Expert Review

Oxxo is a guaranteed voucher-based payment method widely utilized across Mexico, offering a convenient and secure equivalent to e-payments. All that is needed is customers paying in advance for purchases over the Internet and cash-settling in any of Oxxo's more than 19,000 ground-level branches. This blend of digital payment initiation and settlement via cash provides a simple bridge between e-commerce and the country's vast unbanked populace.

Merchants are compensated with minimum-risk conditions, since the transaction is only made after the voucher is paid at the store. There is no card or banking data used in the transaction, thus it has the impact of minimizing fraud exposure significantly. Oxxo's PCI-compliant infrastructure, platform-based integration via such platforms as Adyen, and thorough documentation guarantee seamless onboarding and consistent uptime.

The sole disadvantage is the settlement delay—payments clear in around 1-2 business days. Furthermore, as it is a cash settlement system, it is less suitable for services that require an immediate payment confirmation.

Overall, Oxxo is an ideal solution for Mexican market businesses wanting to reach customers who prefer or rely on cash. It is so simple, so highly trusted locally, and so widely available that it could be an ideal addition to the payment mix of any merchant.

User Reviews

  • "I don't pay with credit cards, so Oxxo is ideal. I just print the barcode and pay in store. Very easy and secure."
  • "Most convenient online payment option in Mexico without banks. Never caused me a problem."
  • "Easy and safe process. Used Oxxo for regular and one-off payments — no problems at all."
  • "Good option for a person who prefers to use cash. Prefer not to have to give out my bank account details."
  • Sometimes the payment takes a few hours to appear, but otherwise, it's a good solution for cardless people."

Safety

Oxxo is known to be a safe and trustworthy means of payment in Mexico. As a cash-only voucher system, it does not require users to submit personal banking information over the Internet, thereby not bringing them down to cyber vulnerability. Payment receipts are assigned a unique barcode and number, and are valid for a sum and within a time frame, adding additional security.

The system is PCI-compliant when used by major processors like Adyen and PayU, with the guarantee that merchants handling Oxxo transactions are in line with global security practices.

In short, Oxxo is a safe option for those who dislike card payments and digital banking.

Account Fees

Oxxo itself does not charge users directly for payment. There is, however, typically a small service fee deducted at the point of payment at the Oxxo store, usually in the order of $10 MXN (around $0.60 USD) depending on the merchant and payment provider.

Merchants using Oxxo through providers like Adyen or PayU can also have extra processing fees, which are usually determined by the pricing model of the payment gateway.

There are no consumer fees or underlying costs, which makes Oxxo an inexpensive payment method for customers who like to use cash.

For Business

Oxxo is a cost-effective choice for Mexican businesses, especially those serving customers with no credit card or digital wallet capabilities. It enables merchants to accept cash payments for online purchases through a traceable and secure voucher system.

Merchants issue a voucher at the time of checkout, which is paid for by customers at one of Oxxo's 20,000+ retail stores nationwide. This allows e-commerce websites, service providers, and utility companies to reach cash-paying customers without having to sacrifice digital transaction information.

The payments are cleared in 1 to 2 business days, presenting a secure and efficient cash flow option for merchants. The option is particularly best suited for markets like e-commerce, travel, gaming, and online education, where flexible and open payment options are the key to customer acquisition and retention.

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FAQ

What is Oxxo?

Oxxo is a cash payment service in Mexico where customers can pay online in person at conventional convenience stores.

How does Oxxo facilitate online payments?

Customers select Oxxo as a payment option at checkout, generate a voucher, and subsequently make a cash payment at any of the Oxxo outlets.

How fast are payments made with Oxxo?

Payments are made in approximately 1 to 2 business days after being paid in-store.

Is Oxxo secure?

Yes, Oxxo can be considered secure as no bank or card information is sent online; payments are made offline through cash.

Can companies outside of Mexico accept payment via Oxxo?

Businesses must link to payment processors like Adyen or PayU that are Oxxo-supported to accept these payments from Mexican customers.