Stone Pagamentos

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Stone Pagamentos SA is a leading Brazilian fintech offering comprehensive payment solutions to micro, small, and medium-sized enterprises (SMEs). Operated by StoneCo Ltd. (NASDAQ: STNE), the company holds a strong market position in Brazil’s financial services ecosystem, delivering payment processing, digital tools, and merchant account management across diverse sectors.

CharacteristicDetails
RegionsBrazil
Getting startedOnline or through representative
Setup FeeNone
Annual feeR$0 – R$1188 (based on plan)
Commission per transactionFrom 1.49% (credit), 0.89% (debit)
Payment methods acceptedCredit, debit, Pix, voucher
Fraud & Risk managementYes
Accepted CurrenciesBRL
Set up typePOS + Online
Onboarding & Approvals time24–48 hours
Recurring BillingYes
Charges on RefundsYes
SDK StacksREST API, iOS, Android SDK
Settlement time1–30 days (plan-dependent)
Payouts supportYes
Split paymentsAvailable
RegionsBrazil
Getting startedOnline or through representative
Setup FeeNone
Annual feeR$0 – R$1188 (based on plan)
Commission per transactionFrom 1.49% (credit), 0.89% (debit)
Payment methods acceptedCredit, debit, Pix, voucher
Fraud & Risk managementYes
Accepted CurrenciesBRL
Set up typePOS + Online
Onboarding & Approvals time24–48 hours
Recurring BillingYes
Charges on RefundsYes
SDK StacksREST API, iOS, Android SDK
Settlement time1–30 days (plan-dependent)
Payouts supportYes
Split paymentsAvailable

Pros

  • Fast activation of maquininha Stone
  • Pix and payment link support
  • ERP, CRM, and TEF integrations
  • Flexible pricing with Stone taxas simulator

Cons

  • Higher fees outside promotional plans
  • No operation outside Brazil
  • Security issues reported in 2021–2022
  • Stone support response may take 48 hours

Benefits of Choosing Stone Pagamentos SA

Stone Pagamentos SA enables SMEs to improve customer loyalty, boost revenue growth, and streamline their operations. Its robust digital banking infrastructure supports total payment volume scaling, with secure terminal options and API integrations. Merchants can also benefit from access to financial instruments such as credit lines and insurance, helping them with strategic planning and market expansion.

How To Use The

Setting up Stone maquininha or activating a payment account is simple and accessible. Registration can be done online or through Stone representatives across Brazil. Once approved, the merchant receives their Stone machine or Ton maquininha within a few business days. Devices are plug-and-play and come with pre-installed software. The gateway also provides seamless integration options via APIs and SDKs for mobile apps and e-commerce platforms. For merchants without a physical terminal, payment links (link de pagamento) offer a fast and secure way to accept payments remotely via SMS, email, or social media.

Review

Stone has established itself as a reliable brand in Brazil’s competitive acquiring market. Reviews of the Stone card machine frequently mention its ease of use, clean user interface, and the stability of connections even in remote regions. Maquininha Ton, developed for micro-entrepreneurs, is appreciated for its affordability and fast settlement options. That said, users have reported occasional issues with Stone support response time and delays in refund processing. The overall sentiment remains favourable, especially among small retailers and service-based businesses.

Safety and Cybersecurity Measures

Following two incidents in 2021–2022, Stone Pagamentos SA upgraded its cybersecurity framework in line with Central Bank of Brazil and PCI DSS standards. The firm now uses tokenisation, end-to-end encryption, biometric login, and two-factor authentication. Regular audits and data protection strategies help maintain resilience and client trust.

Account Fees & Settlement Terms

Stone Pagamentos SA offers flexible plans with either no monthly fee (with higher transaction costs) or fixed-fee options for large-scale merchants. The company provides a cost simulator that calculates expected charges based on average ticket value and payout speed. All terms are clearly stated, supporting transparency and better financial planning.

For Business

Stone's solutions are designed to support growing businesses across Brazil. With a suite of smart máquinas de cartão, scalable APIs, and native tools like CRM and accounting integrations, merchants can centralise their operations and streamline reporting. The platform’s reliability and customisable billing options make it a preferred partner for franchises, chains, and independent retailers alike. Empresa Stone also collaborates with strategic partners to offer capital and marketing services through its fintech ecosystem.

Which Type of Business

Stone targets a wide spectrum of business types. Its Ton maquininha product line caters specifically to self-employed professionals, freelancers, and sole proprietors. Mid-sized businesses benefit from Stone’s advanced terminals, onboarding support, and access to financing. Meanwhile, enterprise clients use Stone’s infrastructure to support multi-location payment processing, performance analytics, and sales optimisation. The adaptability of Stone’s products makes it viable for virtually any merchant segment.

For Physical Clients

Brick-and-mortar businesses benefit from fast setup, reliable connectivity, and diverse payment acceptance. The flagship Stone maquineta offers long battery life, printed receipts, Wi-Fi, 3G/4G support, and integration with barcode scanners and thermal printers. The green maquininha Stone variant is a best-seller among mobile vendors due to its compact size and robust performance in field conditions. Stone also provides technical assistance and device replacements through its nationwide logistics network.

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FAQ

What types of card machines are available from Stone Pagamentos?

Stone Pagamentos offers several models of maquininhas de cartão, including portable and countertop versions with or without receipt printers. Devices are certified and compatible with all major payment networks. The Ton maquininha is a lower-cost option tailored for freelancers and microbusinesses, while the flagship Stone maquininha includes advanced features for high-volume retailers. All devices support contactless payments and are built for durability in Brazil’s diverse retail environments.

How long does it take to receive payment settlements from Stone?

Settlement times vary based on the chosen pricing plan. Merchants can opt for same-day, two-day, or 30-day payouts. While faster settlement plans incur higher Stone taxas, they provide liquidity advantages for businesses with tight cash flow needs. Stone’s backend automatically calculates eligible settlement windows, and merchants can track disbursements in real time via the merchant portal or mobile app.

Are refunds and split payments supported by the Stone gateway?

Yes. Stone allows merchants to issue full or partial refunds directly from the dashboard. The system also supports split payments, which are essential for platforms that distribute revenue between service providers, vendors, or partners. Split functionality is available via API and enables automated revenue-sharing logic. Refunds are generally processed within 3 to 5 business days, depending on the card issuer.

How does Stone handle security and data protection?

Stone maintains strict compliance with Brazil’s LGPD data law and global security standards such as PCI DSS. The platform uses encryption, tokenisation, and intrusion detection systems to monitor and protect data. Following incidents in 2021–2022, Stone overhauled its security protocols, added biometric access, and implemented continuous vulnerability scanning. These efforts have helped rebuild confidence and ensure resilience against cyberthreats.

How can merchants contact Stone’s customer support team?

Support is available via phone, in-app chat, and the Stone merchant portal. The Stone central team is trained to handle technical issues, billing queries, and operational problems. Average response time is 12 to 24 hours during weekdays. For urgent matters, Stone offers a callback request form. Additionally, the website maintains a comprehensive help centre with documentation and video tutorials.