MobiKwik
MobiKwik wallet and payment platform is widely used across India, especially for mobile recharge, UPI transfers, bill payments, and online shopping. Customers enjoy instant onboarding, convenient wallet features, and easy mobile wallet payments. The app allows users to register, verify their mobikwik account, add money, pay bills like electricity or credit card bill, send money, and even borrow via Xtra loan or investment schemes. As payment reviewers note in MobiKwik reviews, many customers find the interface intuitive and convenient.
Unfortunately, some customers report dissatisfaction with customer service, citing delays in refunds, disabled accounts, blocked wallets, or failed transactions. There are numerous customer complaints about unauthorized deductions or pending refunds. Still, for many customers, MobiKwik offers quick recharge, code-based merchant bill pay, and recurring billing—all from a single app.
| Characteristic | Details |
|---|---|
| Regions | India |
| Getting started | Online signup, API credentials via dashboard |
| Setup Fee | ₹0 |
| Annual fee | ₹0 |
| Commission per transaction | UPI/RuPay Debit 0%; Visa/Mastercard/Wallet ~1.90%; AmEx/Diners 2.90% |
| Payment methods accepted | Net banking, cards, UPI, wallets, ICICI Postpaid, Ola Postpaid |
| Fraud & Risk management | Standard PCI-DSS compliance |
| Accepted Currencies | Multiple currencies supported |
| Set up type | Cloud-hosted SaaS gateway |
| Onboarding & Approvals time | Within 24 hours |
| Recurring Billing | Yes |
| Settlement time | Typically T+1 day settlements |
| Payouts support | Standard payouts across banks |
| RegionsIndia | |
| Getting startedOnline signup, API credentials via dashboard | |
| Setup Fee₹0 | |
| Annual fee₹0 | |
| Commission per transactionUPI/RuPay Debit 0%; Visa/Mastercard/Wallet ~1.90%; AmEx/Diners 2.90% | |
| Payment methods acceptedNet banking, cards, UPI, wallets, ICICI Postpaid, Ola Postpaid | |
| Fraud & Risk managementStandard PCI-DSS compliance | |
| Accepted CurrenciesMultiple currencies supported | |
| Set up typeCloud-hosted SaaS gateway | |
| Onboarding & Approvals timeWithin 24 hours | |
| Recurring BillingYes | |
| Settlement timeTypically T+1 day settlements | |
| Payouts supportStandard payouts across banks |
Pros
- No setup or annual maintenance fees
- 0% transaction fee on UPI and RuPay debit cards
- Wide range of payment methods and multi-currency support
- Recurring billing and developer-friendly SDKs
- Fast onboarding and integration
Cons
- User complaints about poor customer service and refund delays
- Security controversies including large-scale data breach
- Limited international market reach
- Lack of public detail on refund charges or split payment options
- Some users report unresolved fraud cases and amount deduction errors
Why Customers Use the MobiKwik Wallet
Customers and merchants appreciate MobiKwik for its seamless payment flow, from UPI transfer to recharge and bill handling. The platform supports bill payment, mobile recharge, periodic subscription or recurring collection through Xtra financial products. Customers also benefit from instant wallet transfers and loyalty features like supercash, cashback, and promo schemes.
Businesses find MobiKwik convenient for collection of recurring bills, online recharge providers, billers in utilities or telecom (like Tata Docomo or Airtel/Vodafone recharge), and food aggregators. It simplifies payment processing, supports quick settlement to bank account, and lets merchants handle refunds or failed payment reconciliations via customer care. The integration is easy, and many users say the platform is intuitive and easy to use.
How Users Transfer Money & Manage the MobiKwik Account
Customers download the app, register and verify their ID, link bank account, and start adding funds to wallet. They can then make a mobile recharge, pay utility or credit card bill, or top up using UPI or wallet balance. Business users can integrate payment buttons for transactions or transfer links for customers.
The Xtra loan service allows verified borrowers to borrow or invest via the platform. Customers use the app to manage interest rates, EMI repayment, and account top-up. However, customer complaints sometimes arise when refunds are delayed or debit fails—customer service is often cited as unhelpful in these cases. Yet for many users, the convenience and fee structure make the app and wallet a reliable choice.
Fraud, Reviewers’ Complaints & How Issues Get Resolved
In 2021, MobiKwik faced a major data breach exposing over 90 million user records—a serious fraudulent activity that triggered many customer complaints. The breach included KYC, wallet balance, transaction history, and personal data. Post-breach, MobiKwik engaged third-party security auditors, improved encryption, and strengthened its fraud detection systems.
Still, reviewers report unauthorized deductions, blocked or disabled accounts, or slow refund handling. Many complaints express difficulty to contact customer service or customer care, with long delays. To resolve issues, MobiKwik established better escalation processes, customer support emails, and helpdesk channels. While some users reported resolution in 3–5 business days, others faced pending cases for weeks. Businesses should evaluate recovery processes and risk controls carefully.
Account Fees, Wallet Deductions & Refund Handling
There are no account fees or maintenance charges for customers or merchants. Wallet-to-wallet and UPI transactions incur zero charges, while cards carry a small fee. Customers should verify terms because refund charges are not well-documented. Refunds or failed transactions may result in deductions or pending reversals.
Multiple customers complain that refund delay or failures leave funds stuck in wallet or pending. Verification of bank account and account status is important. For large reimbursements or reversal of transactions, merchant or customer care intervention may be needed. Overall, the platform remains cost‑effective, but attention to support responsiveness is critical.
Business Use Cases: Mobile Wallet, Xtra Loans & Transfers
Business users—especially in small retail, food delivery (e.g., Pizza Hut tie-ins), subscription services, or telecom recharge—find MobiKwik suitable. The platform supports loan schemes, recurring billing, bill recharge, and collections via UPI for utility or online bill pay. It eases merchant operations for send money, handle refunds, and issue payouts to wallet or bank account.
However, businesses should be cautious if they rely on the app for high-volume transactions or need advanced features like split payments or global transfers. Many complaints around blocked accounts, unresolved fraud cases, or pending withdrawals emphasize the need for robust support from the MobiKwik customer service team.
Using MobiKwik for Business Payments
MobiKwik works well for small to medium-size Indian businesses, especially those handling recurring billing, subscriptions, or invoice-based payments. Ideal use cases include local ecommerce, utility payments, small lending platforms, and SaaS.
For businesses serving physical clients (in-store or point-of-sale), the gateway supports PoS transactions and quick link-based payments across app and web flows. Integration is flexible, and merchants can issue payment links via SMS, email, or QR codes.
FAQ
What happens if a user requests a refund - are fees refundable?
Refund policies are not clearly published. In many cases, users report refund delays or partial returns. Chargebacks depend on MobiKwik’s internal process, and fees may not be automatically refunded. Merchants are encouraged to clarify refund handling in advance. For recurring billing models, automated cancellations can reduce refund risk. Always monitor refund logs and transaction statuses in the dashboard.
Is MobiKwik safe for businesses handling large transaction volumes?
While MobiKwik adheres to PCI-DSS and claims to have updated security after past breaches, concerns remain. A major data leak in 2021 exposed sensitive user data, including KYC records. Post-incident audits were conducted, and some fraud-monitoring features were upgraded. Still, for high-volume businesses, it’s advisable to request updated security certifications and test fraud response handling.
Can international customers pay via MobiKwik?
MobiKwik supports multiple currencies in enterprise accounts, but its ecosystem is primarily India-centric. Cross-border functionality is limited compared to global gateways like Stripe or PayPal. Merchants targeting international users should confirm currency compatibility and card acceptance. For local Indian buyers, MobiKwik remains highly accessible and convenient.
How long does onboarding take and what documentation is needed?
Standard merchant accounts can be activated in less than 24 hours. You’ll need business registration details, a valid PAN card, bank account proof, and KYC documents. API credentials are issued through the dashboard once verification is complete. Enterprise accounts may require additional documentation and SLA confirmation.
Is recurring billing reliable for subscription-based businesses?
Yes, recurring billing is supported and generally stable. Some businesses have reported failed auto-debits or delayed charges. It's recommended to test thoroughly in sandbox mode and track success rates post-deployment. The feature is ideal for SaaS, utility payments, and EMIs. Custom logic can also be added for retry rules and payment reminders.
