Razorpay
Razorpay is India’s leading payment gateway, offering secure payment solutions to startups, SMEs, and enterprises with solutions such as recurring payments, other financial services, and more. The company was founded in 2014 and has quickly become a complete financial platform. It is enabled to accept all forms of payments – UPI, credit/debit cards, wallets, EMI, net banking – and a variety of 100+ currencies too. Popular amongst Indian startups, it’s easy to onboard and offers powerful integrations. Although widely adopted, razorpay reviews suggest some issues with settlement times, support time and account holds – due diligence is a good idea before integration. The company is a good way ahead when it comes to compliance with tools for FIRC automation, GST invoicing and even its support for RBI-regulated international payouts. If you’re a startup or freelancer in India, Razorpay is probably one of the first platforms you’ll come across whether you’re collecting donations or managing subscriptions or scaling a SaaS product.
| Characteristic | Details |
|---|---|
| Regions | India |
| Getting started | Online KYC, approval within 2–5 days |
| Setup Fee | ₹0 |
| Annual fee | ₹0 |
| Commission per transaction | 2%–3% + GST |
| Payment methods accepted | UPI, Cards, Netbanking, Wallets, EMI, PayLater |
| Fraud & Risk management | AI-based fraud detection, tokenization, 3D Secure |
| Accepted Currencies | INR + 100+ global |
| Set up type | API, plugins, hosted checkout |
| Onboarding & Approvals time | 2–5 business days |
| Recurring Billing | Supported |
| Charges on Refunds | Yes, fees not refunded |
| SDK Stacks | Java, Python, Node, PHP, Android, iOS |
| Settlement time | T+2 (standard), T+0 available (paid) |
| Payouts support | Yes (via RazorpayX) |
| Split payments | Supported (via Route) |
| RegionsIndia | |
| Getting startedOnline KYC, approval within 2–5 days | |
| Setup Fee₹0 | |
| Annual fee₹0 | |
| Commission per transaction2%–3% + GST | |
| Payment methods acceptedUPI, Cards, Netbanking, Wallets, EMI, PayLater | |
| Fraud & Risk managementAI-based fraud detection, tokenization, 3D Secure | |
| Accepted CurrenciesINR + 100+ global | |
| Set up typeAPI, plugins, hosted checkout | |
| Onboarding & Approvals time2–5 business days | |
| Recurring BillingSupported | |
| Charges on RefundsYes, fees not refunded | |
| SDK StacksJava, Python, Node, PHP, Android, iOS | |
| Settlement timeT+2 (standard), T+0 available (paid) | |
| Payouts supportYes (via RazorpayX) | |
| Split paymentsSupported (via Route) |
Pros
- Quick onboarding process for Indian companies
- Several payment methods are available, such as UPI and EMI
- Developer-Friendly API and Plugin System
- RazorpayX offers banking-style products
Cons
- Settlements are now and then delayed
- Customer support is not responsive enough
- Few Razorpay complaints regarding unexpected account freezes
- Charges are applied on Refunded Transactions
- Not available outside of India
Benefits Of Using
Fast onboarding, local payment solutions and developer friendly API make Razorpay an easy choice for Indian businesses. That it can support UPI transactions for one-time payments, recurring billing and smart payouts all in one place makes it a one-stop platform. If you want to simplify accounting or accept international payments, Razorpay also provides useful features to help with compliance like FIRC certificates and TDS reports.
User Feedback
Most Razorpay reviews are satisfied with the features and the UI. Its scalability and the range of tools on offer—RazorpayX, especially, for payouts and current accounts—make it an attractive option for Indian businesses. But a few of the Razorpay complaints that we have come across hint to lack of consistency in support, sudden account reviews, settlement delays and that could affect cash flow adversely, if you don’t take care of it in time.
Safety
Razorpay is PCI-DSS compliant and also complies with guidelines issued by RBI, yet the company has experienced security incidents. In 2022, a hacker attempted to steal ₹7.38 crore using test accounts but funds were recovered and vulnerabilities were fixed. Former It was also reported when third party sellers compromised customer data (Alt News 2020) and how phishing had posed as an instance of Razorpay. In reaction, the business introduced access restrictions, device-level fraud detection, and awareness strategies. All things considered, with a good set of internal security hygiene, Razorpay is safe.
Account Fees
The basic Razorpay account does not require a setup or annual fee, making it suitable for early-stage startups. Transaction fees typically range between 2%–3%, depending on the payment method used — such as credit cards, debit cards, UPI, net banking, and digital wallets. These charges also include GST.
Additional fees apply for refunds, chargebacks, and dispute handling. Premium services like same-day settlements and international payments may incur extra charges depending on volume and risk profile.
For Business
Razorpay is built to support businesses managing complex cash flows by offering an all-in-one solution for payments, banking, and financial automation. From current accounts to payroll, bulk payouts, and vendor payments — the platform allows companies to streamline financial operations through a single, unified system.
Its GST-compliant invoicing, automated reconciliation, and integrated dashboards make it particularly valuable for high-growth businesses that need precision and scale. Whether you're a SaaS company, marketplace, or D2C brand, Razorpay helps consolidate financial workflows with minimal friction.
Which Type of Business?
Razorpay is ideal for SaaS companies, D2C brands, freelancers, ed-tech platforms, and NGOs. It’s particularly powerful for companies with recurring payments, or that need API-first setups. But export-heavy firms might need more FX clarity and banking support.
For Physical Clients
While Razorpay is built for digital-first companies, it also serves offline businesses with POS integrations and QR-based payments. Merchants can also accept in-person UPI and card payments and monitor revenue on Razorpay’s analytics dashboard live.
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FAQ
Is Razorpay safe to use for payments?
Yes, Razorpay is PCI-compliant and adheres to RBI regulations, making it a safe platform for processing payments. However, like any financial service, risks can arise from user-side security practices or phishing scams. Razorpay has responded to past threats with tighter controls and customer education. Enabling 2FA, verifying API keys, and using trusted devices are recommended for all merchants.
Can freelancers in India use Razorpay?
Absolutely. Razorpay offers tools like payment links and smart invoices, which are ideal for freelancers. You can also automate FIRC certificates for international payments and get GST-compliant invoices. Payouts can be managed via RazorpayX with zero setup fees, which appeals to many solopreneurs.
What are Razorpay’s fees for refunds and chargebacks?
Razorpay retains the transaction fee on refunded payments and may apply a dispute charge for chargebacks. There are no additional fees to issue a refund, but original fees are not returned. Dispute handling can be done directly in the dashboard with response tools.
How long does it take to get onboarded?
Typically, onboarding takes 2–5 working days after KYC and documentation. If everything is in order, some merchants get access even sooner. API keys and test environments are available immediately after signup.
